Empowering Iowa’s SMEs With A Modern Customer Experience Solution

The product is intended to assist organizations and companies with limited budgets for Customer Experience. It is a cloud-based platform with free accounts and built-in customer experience expertise.

There are many points along the customer experience journey. So the product is helpful to map the voyage, creating a visual representation of what happens, and the positive and negative points that are essential to the customer experience. Then that information is integrated with other systems, ultimately allowing the company to make necessary changes to its processes. Using this platform, leaders and managers of nonprofits, startups, small businesses, and social enterprises can improve operating results, as well as more effectively carry out their organization’s mission.

By helping more people and enhancing societal impact, this product was acknowledged to boost customer satisfaction by 20% and improve sales by 20%.